FAQs 2018-01-19T15:28:41+00:00

FREQUENTLY ASKED QUESTIONS

Why a Membership Bundle? 2018-01-19T10:54:10+00:00

Our Membership Bundles allow you to pay for the equipment over a 3 or 5 year term just as you would with traditional financing, but with extras that include additional support, training, and extended warranties to ensure you maximize the return on your photo booth investment

Which print sizes are available? 2018-01-19T11:08:51+00:00

Our system prints 4 x 6”, 5 x 7” & 6 x 8” prints.

Where do I purchase printer consumables? 2018-01-19T11:07:13+00:00

We recommend B&H Photo as we find that they are competitively priced and have great service, however you may purchase your consumables from Amazon, Adorama, or whatever vendor you choose.

Where are TapSnap photo booths manufactured? 2018-01-19T13:58:37+00:00

They are designed and manufactured in Southern California.

What types of training can I expect with TapSnap? 2018-01-19T14:07:06+00:00

Once we have received your order you’ll be provided with a login to our customer portal, where you’ll have access to technical training videos (assembly and operation), as well as PDFs with pricing, sales, and photography tips and best practices.

What type of usage reports are available? 2018-01-19T11:03:39+00:00

With a Big Star Cloud subscription you are able to collect and download reports that include photos taken, photos printed, social media shares, captured guest data (email address, phone number, and zip/postal) and revenue reports.

What model cameras are included? 2018-01-19T10:57:11+00:00

Canon T5 and Logitech HD Webcam.

What is the cost per print? 2018-01-19T11:08:21+00:00

4 x 6” = approximately $0.14/print
5 x 7” = approximately $0.37/print
6 x 8” = approximately $0.37/print

What forms of payment are accepted? 2018-01-19T11:01:57+00:00

We accept payments by Visa, Mastercard, certified check or bank wire.

What are your support desk hours? 2018-01-19T11:10:30+00:00

Monday to Friday from 8am to 5pm Pacific.

What are the power and internet requirements for a TapSnap photo booth? 2018-01-19T14:06:04+00:00

The TapSnap photo booth requires standard 110-120 Volts AC power. All components are connected to power within the kiosk with a single power cord connecting to the wall outlet. The system can be connected to a Wi-Fi network, however we recommend that photo booth operators purchase a MiFi or similar device that allows the booth to connect to cellular networks. If the system loses connectivity during an event all photos will be queued up and shared once connectivity is restored.

What are the dimensions and weight of the photo booth and printer when loaded into their travel cases? 2018-01-19T10:58:39+00:00

The photo booth packed in its travel case measures 33.71” x 28.53” x 16.37” and weighs 115lbs.
The printer and accessories packed in their travel case measure 31.94” x 24.54” x 16.87” and weigh 73lbs.

Is there a discount for purchasing multiple photo booths at the same time? 2018-01-19T11:00:35+00:00
Is there a charge for after-hours support? 2018-01-19T11:09:59+00:00

Yes, after-hours support is available with a Big Star Cloud subscription at a cost of $50/incident.

Is the system capable of printing? 2018-01-19T11:09:19+00:00

Absolutely! You may purchase your own compatible printer or purchase our Printer Kit which includes a HiTi P525L printer with custom paper tray, an integrated printer shelf, Pelican travel/storage case, and all necessary cables.

Is TapSnap a franchise? 2018-01-19T13:59:35+00:00

Yes. TapSnap is a franchise but TapSnap for Business is not affiliated with the TapSnap franchise.

Is financing available? 2018-01-19T11:01:15+00:00

Yes, we have a financing partner that can provide financing for a cash purchase, however most buyers opt to purchase a Membership Bundle for the added value of extended warranties and additional support

How soon after receiving my equipment can I do my first event? 2018-01-19T11:13:19+00:00

Right away! As soon as you place your order you’ll be provided with links to training materials and videos so you can familiarize yourself with how to operate your photo booth prior to receiving it. Our equipment is designed to be plug & play, so there’s no reason you can’t do your first event as soon as you receive your photo booth.

How often is the software upgraded? Do you charge for upgrades? 2018-01-19T11:03:03+00:00

Our software is typically upgraded every few months. Upgrades can include under the hood performance upgrades as well as entirely new features. Upgrades to our photo booth software are free.

How long is the warranty? 2018-01-19T10:56:02+00:00

The standard warranty for the photo booth enclosure and all electronics is 1 year. Extended warranties are available for purchase, and included in all Membership Bundles

How long after placing an order should I expect delivery? 2018-01-19T10:59:11+00:00

Our photo booths typically ship within 24-48 hours of receiving your order.

How are guests able to share their photos? 2018-01-19T11:04:14+00:00

Guests can share their photos by SMS (text), by email, or to Facebook, Twitter and Instagram (from their phone).

Does the system run off batteries or AC power? 2018-01-19T10:56:36+00:00

The photo booth runs off AC power and an AC power adaptor is included for the camera.

Do you provide green screen backgrounds? 2018-01-19T11:05:55+00:00

Yes, our in-house graphic designers create green screen backgrounds that are available for purchase through our customer support portal. Big Star Cloud subscribers will receive credits that may be redeemed towards green screen graphics each month.

Do you charge sales tax? 2018-01-19T10:59:45+00:00

We charge sales tax in California and for orders delivered to Canada.

Do I need to have a photography background? 2018-01-19T11:13:48+00:00

Absolutely not. A photography background is helpful as you will already have an understanding of lighting and photo composition, but we provide simple-to-follow instructions and best practices on how to get the best results. With a little practice, you’ll be shooting like a pro!

Can the TapSnap system take green screen photos? 2018-01-19T14:04:23+00:00

Absolutely! Our green screen photos are one of our most popular features. You can upload your own green screen images or purchase from our online library.

Can the system capture animated GIFs? 2018-01-19T14:02:55+00:00

Yes, our photo booths will take 4 photos in quick succession and save them as both animated GIFs and collages.

Can I use the TapSnap name for branding? 2018-01-19T14:00:43+00:00

No. Since TapSnap for Business is not affiliated with the franchise, each customer must establish their own name, logo, and branding.

Can I purchase my own printer or am I required to purchase the Printer Kit from TapSnap? 2018-01-19T14:02:14+00:00

You may purchase a compatible printer, but TapSnap will only provide technical or warranty support for products purchased directly from TapSnap.

Can I manage green screen and other graphics from my laptop? 2018-01-19T11:05:18+00:00

Yes, with a Big Star Cloud account you can manage graphics and customizations through a web browser from any computer.

Can I decide if I want Big Star Cloud later or change plans in the future? 2018-01-19T11:02:32+00:00

Yes, you will be provided with a free 60-day trial of Big Star Cloud with each booth purchase and you may cancel or resume your subscription at any time.