FREQUENTLY ASKED QUESTIONS
- Purchasing a Photo Booth
- Software and Features
- Specifications & Technical
- Support & Training
We recommend B&H Photo as we find that they are competitively priced and have amazing service, however you may purchase your consumables from Amazon, Adorama, or whatever vendor you choose.
Our photo booths are assembled by hand at our manufacturing facility in Vancouver, Canada.
Once we have received your order you’ll be provided with a login to our customer portal, where you’ll have access to technical training videos (assembly and operation), as well as PDFs with pricing, sales, and photography tips and best practices.
4 x 6 = approximately $0.14/print
5 x 7 = approximately $0.37/print
6 x 8 = approximately $0.37/print
Green screen photography is when you shoot against a green backdrop and digitally replace the green in the background with an image or animation. The result can be as simple as a digital step and repeat background, or as complex as placing the subject in a prehistoric landscape with moving dinosaurs, or piloting a speedboat across a lake. Still unsure? These graphics should help.
A corporate border, also known as a graphical overlay, is used to place an image or animation in the foreground of a photo. Graphical overlays can be as simple as adding a corporate logo or a bride and groom’s name and wedding date to photos, or can be intricate animations used to create fun special effects. Still unsure? This graphic should help.
We accept payments by Visa, Mastercard, certified check or bank wire.
We use the Canon T6 DSLR for superior photo quality.
Monday to Friday from 8am to 5pm Pacific.
Our photo booths require standard 110-120 Volts AC power. The system can be connected to a Wi-Fi network, however we recommend that photo booth operators purchase a MiFi or similar device that allows the booth to connect to cellular networks. Our photo booths can be operated with or without Internet at an event, however photo sharing is only possible when online. If the system is offline during an event all photos will be queued up and shared as soon as connectivity is available.
The photo booth packed in its travel case measures 33.71” x 28.53” x 16.37” and weighs 115lbs.
The printer and accessories packed in their travel case measure 31.94” x 24.54” x 16.87” and weigh 73lbs.
Yes, please contact us for larger purchases.
Yes, after-hours support is available with a Big Star Cloud subscription at a cost of $50/incident.
TapSnap is a franchise but you do not need to be a franchisee to purchase or lease our TapSnap Luna photo booths.
Absolutely! We offer competitive, flexible financing with options for zero down and low monthly payments, and can even finance photo booth start-ups. We’re also one of the only photo booth suppliers to offer in-house financing, which keeps our rates very competitive. To get pre-approved for financing please complete our short online application.
Right away! As soon as you place your order you’ll be provided with a username and password to our Resource Portal with training materials and videos so you can familiarize yourself with how to operate your photo booth prior to receiving it. Our equipment is designed to be plug & play, so there’s no reason you can’t do your first event as soon as you receive your photo booth.
Our software is updated frequently, typically every few months. Upgrades can include under-the-hood performance upgrades as well as entirely new features.
What you charge is up to! We recommend researching what your local competitors charge as part of developing your own pricing strategy. In most cities prices for high quality photo booths start in the range of $250 to $300/hour with customizations such as graphics, branded photo booth wraps, and other add-ons pushing the price further. Taking the time to learn your client’s goals will allow you to suggest up-sell opportunities that will add value to the event for your client while maximizing the revenue potential for your business.
Standard warranty for the photo booth and enclosure and all electronics is one year. Extended warranties are available for purchase or may be included with some packages.
Our photo booths will typically ship within 24 – 48 hours of receiving your order, and will normally arrive within 3 – 4 days.
Guests can share their photos by SMS (text), by email, or to Facebook, Twitter and Instagram (from their phone).
Yes, our photo booths will take 4 photos in quick succession and will automatically save them as both animated an GIFs and a 4 photo collage. Here are some GIF and collage examples.
We charge sales tax for orders delivered within Canada.
No, upgrades to our photo booth software are always free.
Absolutely not. A photography background is helpful as you will already have an understanding of lighting and photo composition, but we provide simple-to-follow instructions and best practices on how to get professional results. Also, our photo booths all feature an integrated flash to make it easy to take photos even in poorly lit venues. With a little practice, you’ll be shooting like a pro!
Yes, our photo booths will create short, infinitely looping videos with a corporate border or graphical overlay on top. Here are some examples.
Yes, our photo booths will take 4 photos in quick succession and will automatically save them as both animated an GIFs and a 4 photo collage.
No, only our franchisees are able to use the TapSnap name and branding.
You may purchase any compatible printer, but TapSnap will only provide technical or warranty support for products purchased directly from TapSnap.
Absolutely! Every year our photo booths capture over 1 million photos and print just about as many. Our Luna and Luna Pro models include printer kits with enough supplies for your first 4 or 5 events as standard equipment, but you may also add a printer kit to your Luna Go. Already have a printer? No problem, we can remove the printer from any configuration