FAQ2018-07-06T08:43:53+00:00

FREQUENTLY ASKED QUESTIONS

Where can I purchase paper and supplies?2018-07-05T10:35:29+00:00

We recommend B&H Photo as we find that they are competitively priced and have amazing service, however you may purchase your consumables from Amazon, Adorama, or whatever vendor you choose.

Where are TapSnap photo booths manufactured?2018-07-05T09:34:59+00:00

Our photo booths are assembled by hand at our manufacturing facility in Vancouver, Canada.

What types of training can I expect with TapSnap?2018-01-19T14:07:06+00:00

Once we have received your order you’ll be provided with a login to our customer portal, where you’ll have access to technical training videos (assembly and operation), as well as PDFs with pricing, sales, and photography tips and best practices.

What is the cost per print?2018-07-05T10:13:59+00:00

4 x 6 = approximately $0.14/print
5 x 7 = approximately $0.37/print
6 x 8 = approximately $0.37/print

What is green screen photography?2018-07-27T12:49:40+00:00

Green screen photography is when you shoot against a green backdrop and digitally replace the green in the background with an image or animation. The result can be as simple as a digital step and repeat background, or as complex as placing the subject in a prehistoric landscape with moving dinosaurs, or piloting a speedboat across a lake. Still unsure? These graphics should help.

What is a corporate border/graphical overlay?2018-07-09T12:00:20+00:00

A corporate border, also known as a graphical overlay, is used to place an image or animation in the foreground of a photo. Graphical overlays can be as simple as adding a corporate logo or a bride and groom’s name and wedding date to photos, or can be intricate animations used to create fun special effects. Still unsure? This graphic should help.

What forms of payment are accepted?2018-07-05T10:38:10+00:00

We accept payments by Visa, Mastercard, certified check or bank wire.

What camera is used in a TapSnap photo booth?2018-07-05T12:33:12+00:00

We use the Canon T6 DSLR for superior photo quality.

What are your support desk hours?2018-01-19T11:10:30+00:00

Monday to Friday from 8am to 5pm Pacific.

What are the power and internet requirements for a TapSnap photo booth?2018-07-05T12:36:15+00:00

Our photo booths require standard 110-120 Volts AC power. The system can be connected to a Wi-Fi network, however we recommend that photo booth operators purchase a MiFi or similar device that allows the booth to connect to cellular networks. Our photo booths can be operated with or without Internet at an event, however photo sharing is only possible when online. If the system is offline during an event all photos will be queued up and shared as soon as connectivity is available.

What are the dimensions and weight of the photo booth and printer when loaded into their travel cases?2018-01-19T10:58:39+00:00

The photo booth packed in its travel case measures 33.71” x 28.53” x 16.37” and weighs 115lbs.
The printer and accessories packed in their travel case measure 31.94” x 24.54” x 16.87” and weigh 73lbs.

Is there a discount for purchasing multiple photo booths at the same time?2018-07-05T10:41:24+00:00

Yes, please contact us for larger purchases.

Is there a charge for after-hours support?2018-01-19T11:09:59+00:00

Yes, after-hours support is available with a Big Star Cloud subscription at a cost of $50/incident.

Is TapSnap a franchise?2018-07-05T09:36:38+00:00

Yes. TapSnap is a franchise but TapSnap for Business is not affiliated with the TapSnap franchise.

Is financing available?2018-07-05T10:37:09+00:00

Absolutely! We offer competitive, flexible financing with zero down and low monthly payments, and can even finance photo booth start-ups. To get pre-approved for financing please complete our short online application.

How soon after receiving my equipment can I do my first event?2018-07-27T12:46:11+00:00

Right away! As soon as you place your order you’ll be provided with a username and password to our Resource Portal with training materials and videos so you can familiarize yourself with how to operate your photo booth prior to receiving it. Our equipment is designed to be plug & play, so there’s no reason you can’t do your first event as soon as you receive your photo booth.

How often is the software updated?2018-07-05T12:19:50+00:00

Our software is updated frequently, typically every few months. Upgrades can include under-the-hood performance upgrades as well as entirely new features.

How much can I charge for events?2018-07-05T10:06:04+00:00

What you charge is up to! We recommend researching what your local competitors charge as part of developing your own pricing strategy. In most cities prices for high quality photo booths start in the range of $250 to $300/hour with customizations such as graphics, branded photo booth wraps, and other add-ons pushing the price further. Taking the time to learn your client’s goals will allow you to suggest up-sell opportunities that will add value to the event for your client while maximizing the revenue potential for your business.

How long is the warranty?2018-07-05T12:38:40+00:00

Standard warranty for the photo booth and enclosure and all electronics is one year. Extended warranties are available for purchase or may be included with some packages.

How long after placing an order should I expect delivery?2018-07-05T10:42:16+00:00

Our photo booths will ship within 24 – 48 hours of receiving your order, and will typically take an additional 3 – 4 days to reach you.

How do guests share their photos?2018-07-05T12:20:30+00:00

Guests can share their photos by SMS (text), by email, or to Facebook, Twitter and Instagram (from their phone).

Does your software take animated GIFs?2018-07-09T12:57:46+00:00

Yes, our photo booths will take 4 photos in quick succession and will automatically save them as both animated an GIFs and a 4 photo collage. Here are some GIF and collage examples.

Do you charge sales tax?2018-07-05T10:43:00+00:00

We charge sales tax for orders delivered within Canada.

Do you charge for software updates?2018-07-05T12:25:02+00:00

No, upgrades to our photo booth software are always free.

Do I need to have a photography background?2018-07-05T09:39:13+00:00

Absolutely not. A photography background is helpful as you will already have an understanding of lighting and photo composition, but we provide simple-to-follow instructions and best practices on how to get professional results. Also, our photo booths all feature an integrated flash to make it easy to take photos even in poorly lit venues. With a little practice, you’ll be shooting like a pro!

Can your photo booths take “boomerang” style looping videos?2018-07-09T12:42:55+00:00

Yes, our photo booths will create short, infinitely looping videos with a corporate border or graphical overlay on top. Here are some examples.

Can your photo booths capture green screen photos?2018-07-09T12:54:49+00:00

Yes, our photo booths will take 4 photos in quick succession and will automatically save them as both animated an GIFs and a 4 photo collage.

Can I use the TapSnap or branding?2018-07-06T08:45:25+00:00

No, only our franchisees are able to use the TapSnap name and branding.

Can I purchase my own printer or am I required to purchase the Printer Kit from TapSnap?2018-07-05T10:13:17+00:00

You may purchase any compatible printer, but TapSnap will only provide technical or warranty support for products purchased directly from TapSnap.

Are your photo booths capable of printing?2018-07-05T10:12:20+00:00

Absolutely! Every year our photo booths capture over 1 million photos and print just about as many. You may purchase your own compatible printer or purchase our Printer Kit which includes a HiTi P525L printer with custom paper tray, and enough supplies for your first 4 or 5 events.